Shipping and Return Policy

Shipping: We offer free domestic and international shipping on all rug orders.  For furniture, please inquire within for best shipping quotes as we work with a fantastic shipper for furniture items.

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Returns on Rug Orders:  We offer returns!  If you purchase a rug and it doesn't work out, please just sent it back to us in the condition you received it, within 3 days of getting it.  We will offer you a full refund minus our shipping cost, but we kindly ask that you pay for the shipping back to us.  

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Returns on Rug Orders that are on Sale:  For all items that are On Sale and/or prices that have been negotiated/lowered before the purchase, we offer returns for in-store credit only.  We will apply your purchase towards other goods from The Loom House.  We kindly as that you pay for the shipping back to us.